IT SUPPORT ANALYST/IT HELPDESK

ROYAL LEAMINGTON SPA, WARWICKSHIRE
UP TO £23,000 PLUS BONUS AND EXCELLENT BENEFITS PACKAGE

Are you currently working in an IT Helpdesk or IT Support role and looking for more variety and challenges My client invests heavily in the latest technology and is reliant upon their robust IT systems, that need to be supported by a dedicated, enthusiastic and helpful IT department. If you are looking for a new IT Support Analyst position with excellent career prospects and training with a sociable company, based in modern offices within easy reach of M40 with free car parking - then this could be for you!
This role has been created due to the growth and success of the business and the IT Support Analyst will work with empoyees to support their IT needs.

Key aspects of this IT Support Analyst position are:

  • Provide IT Helpdesk support to assist end users if they experience software or hardware issues, this includes back-end servers and services, end user computer hardware, software installations, configuration and ongoing maintenance.
  • Assistance with the design, implementation, testing and ongoing upkeep of the Business Continuity Plan, which includes a Disaster Recovery strategy for the IT systems and services.
  • Ensure the core end user computer build and software stack is maintained and patched where appropriate
  • Project work e.g. implementation of new infrastructure hardware, major software releases, user adoption of new products.

 

To be successful in this key IT Support Analyst role you need to have:

  • Previous experience in a similar IT support analyst or help desk position
  • Strong analytical skills, problem-solving abilities, excellent interpersonal skills, knowledge of current technologies
  • Naturally helpful and friendly personality with the ability to communicate clearly and explain how situations will be resolved
  • Team player but also able to work on own and use initiative
  • Relishes solving problems and finding solutions
  • Flexible if needed to work outside of core hours when necessary to implement projects

 

 

Please note SVB Solutions are acting as an employment agency for the purposes of this vacancy.